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Alpasión Shop Refunds and Returns Policy
Refunds & Returns Policy
Thank you for shopping with us. We take pride in offering high-quality wines and want you to be completely satisfied with your purchase. Please read our policy below regarding returns, refunds, and exchanges.
- Returns Eligibility
Due to the nature of our products (alcoholic beverages), we only accept returns under the following circumstances:
- The product was damaged or broken during delivery
- You received the wrong item
- The product is defective or unfit for consumption
To be eligible for a return, the product must be:
- Unopened and in its original packaging
- Returned within 10 days of delivery
- Accompanied by proof of purchase
- Damaged or Defective Products
If your order arrives damaged or the wine is spoiled/defective, please contact us immediately at [ shop@alpasion.com ] with:
- A description of the issue
- A photo of the product and packaging
- Your order number
We will either send a replacement or issue a refund, depending on your preference and product availability.
- Wrong Item Received
If you received an incorrect item, please notify us within 5 days of receiving your order. We will arrange for the correct item to be sent to you at no additional cost.
- Refunds Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to your original method of payment
- Please allow up to 7 business days for the amount to reflect in your account
- Change of Mind
Unfortunately, we cannot accept returns or provide refunds for products that are opened or returned due to a change of mind, in compliance with Argentine regulations regarding the sale of alcoholic beverages.
- Shipping Costs
Return shipping costs will only be covered by us if the return is due to:
- Damage
- Defective goods
- An incorrect order sent by our team
In all other cases, the customer is responsible for return shipping.
- Contact Us
If you have any questions or concerns about your order please contact our customer service team at:
[ shop@alpasion.com ]
[+54 261 320 2999]
